No merchandise may be returned to Lyle Signs without a RMA (Return Merchandise Authorization) number and Lyle Signs' approval. Goods returned without authorization will be refused and returned at the sender's expense.
No sign returns are permitted after 30 days of shipment. Custom signs (including street signs & firemarkers) are not returnable.
Should a return be authorized, the merchandise must be carefully packaged to ensure it reaches us in a resalable condition. All returned signs must be repacked with protective packaging materials provided in original shipment. Credit will not be given for merchandise returned in a damaged condition due to improper packaging.
Upon receipt of your order, please check all merchandise carefully.
All claims for shortages or damaged goods must be filed with the delivery carrier within five (5) days after receipt of goods.
Claims for loss or damage or transportation charges must not be deducted from our invoice. If discrepancies are found, note them in writing on all copies of the delivery ticket (make sure you keep a copy for your records) and notify us immediately.
Should you discover any hidden damage after delivery, you should contact the delivering carrier immediately and request an inspection report be completed by the carrier.
